The Joy of Serving a Passionate Client

Helping our clients finding their grail watch is one of the most rewarding tasks, we can accomplish at The Luxury Well.  With many of our offers being sold at cost, the team of The Luxury Well is in the unusual position to give true unbiased advice and we pride ourselves of being able to actually putting the interest of our clients first.  Since The Luxury Well is only a small boutique retail-facing offspring of its parent company, profitability comes third after paramount client satisfaction and the joy that the TLW team has in pursuing their career.

Today, we delivered a long sought after timepiece to a passionate client and received this glowing review. Thank you so much Audie for your patience, your trust in The Luxury Well and your passion for fine timepieces.  It was and will always be an honor to serve you.

I bought a watch from The Luxury Well. Not just any watch, it was my “grail” watch. I did my due diligence and took a chance or more precisely a leap of faith. We all have heard the saying “if it’s too good to be true it probably is” but I have found that there are exceptions to the rule. Nothing ventured, nothing gained. I received my watch and
I can say with unflinching certainty that [] The Luxury Well are the real deal. If you are anything like me you probably look for the following when making a purchase:
  • A company that values its clients.
  • A company that has the same passion for the products they sell as you do.
  • A company that understands the value & importance of exceptional customer service.
  • A company that has extensive experience/knowledge in all facets of the production, operation, distribution & specifications of the products they sell.
  • A company that will make you feel like you are their most valued customer.
  • A company that will want to make sure all your questions have been answered and you are comfortable with the purchase.
  • A company that contacts & responds to you in a timely fashion.
  • A company that will resolve issues quickly if they arise.
  • A company that will not pressure you into making a purchase.
  • A company that is honest and will consider you a valued customer after the purchase is made.
If these qualities are important to you and you are considering a purchase from The Luxury Well, do not hesitate. They say the journey and not just the destination is what is important. This purchase was such a great and exciting experience it makes wearing the watch that much sweeter. [] was truly happy that he was able to make this happen for me. A heartfelt thank you goes out to The Luxury Well.

Audie G., Boca Raton, FL, USA

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4 comments

  • I bought a watch from TLW recently and was very satisfied with the price and quick delivery. Also, TLW kept me informed of the delivery process and I received a hand-written thankyou card!

    SO LC on
  • Anik:
    You have a fine collection. Have you thought about branching out, a little farther afield? Maybe some of the smaller Brands, like H. Moser, Parmigianni or perhaps Glashutte Original.
    Best of Luck in your horological pursuits.

    Art Leyenberger on
  • I recently purchased a luminox automatic watch from you. Love the watch. However, it does not seem to charge up either when worn or on watch winder. Do you service these watches?

    Judson B Girton on
  • Hi there,

    Hope this message finds you well!

    I’m fairly new into watch collecting (~3yrs, in my late 20’s) and I think I’ve established a classic collection, but I wanted to get your thoughts…especially on what piece I should add next. Currently my collection is as follows:
    - Panerai PAM048
    - Rolex Sub 16610
    - Omega Speedmaster Pro MOTM
    - IWC Portuguese
    - JLC Reverso Duo

    Where should I go next? Rolex Explorer I? Rolex Explorer ii (gmt)? Any other ideas?

    Thanks so much in advance.
    Cheers,
    Anik

    Anik R Somani on

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